Because our items are carefully hand-crafted, most orders are poured within 48 hours of receipt. Please allow 7–10 business days for standard processing prior to shipping, which covers:
* Pouring & Setting: (Ensuring the wax sets properly for a clean finish).

* Finishing Touches: (Cleaning up any spills, labeling, and packaging).

*Quality Assurance: (Guaranteeing every item meets our quality standards).

*Note: Highly customized or bulk orders will extend processing time.*

**Please note that Scentimental Creationz is not responsible for delays outside of our control.**

Tracking information will be sent to the email address associated with your order once it ships.

Yes. Use your email for order updates and enter the recipient’s name and shipping address at checkout. Pricing is not included inside the package.

Because items are made to order, standard returns are not accepted. If an item arrives damaged, contact us within seven days of delivery with photos so we can review and provide a replacement of the same item.